Auto Generated UID (For Official Use Only):
26-07-15072581620
O*NET Job Zone:
Job Zone 1
O*NET Job Code:
53-6061.00
Work Days Per Week:
Not Applicable
Work Hours Per Week:
40
Estimated Work Hours Per Day:
0
Hourly Work Schedule Per Day:
The work schedule is unavailable at this time and will be assigned and adjusted as airline schedules become available.
Are Hours Per Day Flexible?:
N/A
Payment Frequency:
Bi-Weekly
Estimated Annual Salary (If value is 0, employer did not provide):
0
Opening Date of Announcement:
07/15/2026
Closing Date of Announcement:
08/28/2026
Anticipated Start Date of Employment:
09/01/2026
Anticipated Closing Date of Employment:
09/01/2027
Number of Job Openings:
41
Job Location:
Guam
Job Location Address:
FRR2+8RQ, E Sunset Blvd, Light Aircraft Commuter Facility, Tamuning, Guam
FLSA Covered?:
Yes
DOD or VEVRAA Related?:
No
Overtime Available?:
Not Available
Payroll Deductions:
Federal Income Tax, Social Security (FICA), Other Payroll Withholdings
Job Qualification Requirements:
High school diploma, GED, or an equivalent combination of training and experience that demonstrates the ability to perform the essential functions of the position preferred.
Highly preferred: at least one (1) year of experience in a face-to-face customer service role within the travel, aviation, healthcare, or hospitality field (e.g., passenger service, hotel front desk, clinic/reception, or similar).
Experience in commercial or aircraft cleaning, facilities, or housekeeping is an advantage and will support the cross-training aspect of the role.
Strong interpersonal skills, including the ability to remain calm, patient, and solutions-focused in time-sensitive situations.
Intermediate computer proficiency with the ability to efficiently navigate reservation, check-in, and airport systems, along with basic office applications.
Able to operate or learn to operate cleaning equipment such as vacuums, steam cleaners, and other tools used for aircraft cabin cleaning (training provided as needed).
Willing to adapt to changes necessary for the effective functioning of the organization’s objectives (schedule changes, new procedures, changing special-assistance protocols, airline standards, etc.).
Must be able to frequently walk, stand, push, and pull wheelchairs, and handle luggage weighing up to 70 lbs., with assistance or reasonable accommodation as needed to safely support passengers and baggage services.
Additional Job Information: Benefits, Required Tools, Supplies, etc.:
Airport/SIDA badge eligibility. Must be able to work between the hours of 10:00AM – 08:00AM
Applicants may send their resumes via email: hr@poiaviation.com
If you need reasonable accommodation to apply for or participate in the selection process, please contact Human Resources at 671-922-1066/1070, Christina Benavente 671-777-9757/671-727-8163, or Blanco Yamada 670-285-2190.
Job Posting Type:
New
Visa Type:
Not Applicable
H-1A/H-2A/H-2B Related?:
Not Applicable
Staff Notes (For Official Use Only):
Confirmed by DC. 07/15/2026
Provide assistance to passengers requiring special services and mobility support while ensuring a safe, comfortable, and positive travel experience.
Key Responsibilities:
Assist passengers with check-in, travel documents, baggage tagging, and wayfinding.
Support passengers with medical referrals or special needs while maintaining privacy, dignity, and excellent customer service.
Respond to basic passenger inquiries with and coordinate hand-offs and communication with Passenger Service Agents, Gate Agents, and Supervisors to ensure smooth boarding, deplaning, and transfers.
Provide courteous, patient, and culturally sensitive customer service to passengers and family members, especially in stressful or time-sensitive situations.
When no special service requests are active, assist Aircraft Services with lavatory, galley, and cabin cleaning, sanitizing, restocking, and aircraft preparation in accordance with airline standards.
Complete required documentation, report irregularities, and perform other related duties as assigned.
